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Complaints

Complaints

High Ethical Standards

International Humanitarian Organisation (IHO Global) is committed to high quality humanitarian, development and advocacy campaigns and to working in an open and accountable way.

IHO Global seeks to enhance its reputation and promote high ethical standards commensurate with the philanthropic sector of Australia.

Avenues of Improvement

We value complaints as they seek to throw light on avenues of improvement and assist us in building strong lasting relationships with people who have a genuine heart to be involved in worthy philanthropic causes.

In order to improve the services that IHO Global provides, we acknowledge the importance and the value of listening and responding to your concerns and complaints. Client feedback is an important way of learning and gives public companies valuable information about how they may improve.

Fair and Impartial

We provide guidance to all our people, board members, employees, staff, consultants, contractors, partners, volunteers, supporters, donors, beneficiaries and the public on the way IHO Global receives and manages a complaint. We are committed to being consistent, fair and impartial with the handling of complaints.

Handling of Complaints

The IHO Global Complaints Handling Policy outlines the process used to acknowledge, investigate, evaluate and resolve complaints. This process is undergirded by incorporating ‘best practice’ principles in the complaints handling regime. The document provides guidance for all our people, board members, employees, staff, consultants, contractors, partners, volunteers, supporters, donors, beneficiaries and the public about lodging a complaint.

We are committed to resolving complaints quickly, fairly, efficiently and courteously.

If you would like to know more about our guidelines for lodging a complaint, you can email us at: info@ihoglobal.org

Alternatively, you can write to us at:

IHO Global
PO Box 361
Wanneroo
Western Australia 6065.

Please make sure that you include your full name, address and a contact phone number so that we can get back in touch with you.